Privacy Policy

Mojoes Technologies Pvt Ltd

Effective Date: 21 November 2025

Last Updated: 21 November 2025

1. Introduction

This Privacy Policy (“Policy”) explains how Mojoes Technologies Pvt Ltd (“Company”, “we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use:

  • The Tails (Main User App for Pet Parents)
  • The Tails Caregiver ( Partner App for Caregivers/Service providers)
  • The Tails Website

By accessing or using any of our platforms, you agree to this Policy. If you do not agree, please stop using the platform immediately.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you sign up, book services, create pet profiles, or contact us.

A. The Tails (Main User App for Pet Parents)
  • Name
  • Email address
  • Phone number
  • Pet details (name, breed, reminders, notes, photos)
  • Booking and appointment details
  • Reviews and ratings
  • In-app chat messages
B. The Tails Caregiver (Partner app for Caregivers/Service Providers)
  • Name
  • Email, phone, business details
  • Business documents (verification)
  • Service descriptions & pricing
  • Photos or portfolio
  • Bank account details for payouts
  • Subscription plan details
  • Earnings and wallet information
C. Website Visitors
  • Information submitted via contact forms (name, email, message)
  • Basic server logs (IP address, browser type) for security
  • Essential cookies for website functioning
2.2 Information Collected Automatically
A. Location (User/Pet parents and Caregivers Apps)

Collected only when granted permission. Used to show nearby services or enable location-based listings.

B. Device & Usage Information
  • Device model
  • Operating system
  • Crash reports
  • App interactions

Used for improving app performance.

C. Cookies (Website)

We use minimal, essential cookies to ensure proper website functioning. We do not use analytics or advertising cookies at this time.

3. How We Use Your Information

3.1 The Tails (Main User App for Pet Parents)
  • Create and manage your account
  • Maintain pet profiles
  • Set reminders
  • Show nearby service providers
  • Process bookings and payments
  • Enable in-app chat
  • Send notifications (reminders, booking alerts)
  • Improve the app and user experience
3.2 The Tails Caregiver (App for Caregivers/Service Providers)
  • Verify caregivers/ service providers identities
  • Display caregivers/ service providers listings to users
  • Manage bookings and availability
  • Process subscription payments
  • Facilitate wallet payouts
  • Provide analytics (views, earnings, clients)
  • Improve business growth tools
3.3 Website Usage

We do not sell, rent, or trade your personal information.

We may share information only with:

4.1 Service Providers (Processors)

Examples:

  • Payment gateways
  • Cloud hosting (AWS RDS)
  • Notification systems

These parties process data strictly on our behalf.

4.2 Legal Requirements

We may disclose information if required by law or to protect rights, safety, or prevent fraud.

5. Payments & Financial Data

All online payments are handled securely by third-party payment gateways.

We do not store full card details or UPI IDs.

Bank details provided by Caregivers / Service Providers are encrypted and used only for withdrawals.

6. Data Storage & Security

Data is stored on secure servers (AWS RDS) using:

  • Encrypted communication (HTTPS)
  • Access control
  • Industry-standard security practices

No system is 100% secure, but we take all reasonable measures.

7. Data Retention

We retain your information only for as long as needed:

  • Active user accounts retained until deleted
  • Bookings & transaction data as required for business/legal reasons
  • Chat messages retained for service continuity
  • Contact form messages retained until issue is resolved

You may request deletion at any time.

8. Your Rights

Depending on your region (India or USA), you may have the right to:

  • Access your information
  • Update or correct information
  • Request data deletion
  • Request clarification on how your data is used
  • Withdraw consent (e.g., location access, notifications)

For privacy requests, email: contact@thetailsapp.com

9. Children’s Privacy

The Tails is not intended for children under 13. We do not knowingly collect data from minors.

10. International Data Transfers

Your data may be processed or stored in:

  • India
  • United States
  • AWS global servers

We follow applicable data protection laws including India’s DPDP Act and U.S. CCPA guidelines.

11. Third-Party Links

We use third-party tools to support app functionality. These services may collect their own data according to their privacy policies. We are not responsible for their privacy practices or content.

Payments – Razorpay (Updated)

We use Razorpay to process all online payments.

All payment information including card details, UPI details, and bank information is handled and stored solely by Razorpay as per their own Privacy Policy and security standards.

We do not collect, store, or have access to any sensitive payment information.

We only receive basic transaction status (success/failure and transaction ID) required to confirm your booking or subscription.

All payment processing, security, and storage of financial data are governed entirely by Razorpay’s Privacy Policy, not ours.

12. Policy Updates

We may update this Policy when required. Changes will be posted with a new "Last Updated" date.

13. Contact Information

For general support:

support@thetails.in

For privacy or legal concerns:

contact@thetails.in